Help centre
FAQ
Find quick answers to the questions our customers ask most often.
How can I track my order?
When your order is dispatched, we’ll send tracking information to the email address used at checkout.
How long will delivery take?
Standard Delivery to mainland UK takes 3–7 working days, subject to product availability.
Delivery estimates are shown at checkout. Once your order has been dispatched, we’ll email you the available tracking details.
Can I change or cancel my order?
Contact us as soon as possible. We’ll try to help, but an order can’t always be changed after processing has started.
How do I request a return?
Review our Returns & Refunds page, then contact the Jabbok team with your order number and the item you want to return.
What should I do if an item arrives damaged?
Please contact us as soon as possible with your order number, a description of the issue and clear photos of the item and packaging.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout and can vary by market.
Do I need an account to place an order?
You can complete checkout without creating an account. Creating one makes it easier to review your details and order history.
How do I contact Jabbok?
Use our Contact Us form and include your order number if your question relates to an existing purchase.
Still need help?
Our customer care team is ready to help with your order or product question.