Returns & Refunds

If you change your mind or receive a faulty product, you have 14 calendar days from the date you receive all items in your order to request a cancellation and refund.

Please refer to the “How to Return an Item” section below for details on how to return your item(s).

Return Shipping Costs

If the product listing displays a Free Returns badge, we will cover the return shipping cost.
If the product does not qualify for free returns, you may be responsible for the cost of returning the item.

Item Condition

To be eligible for a return, the item should be unused and in its original packaging, unless the return is due to a fault or other issue with the product.

Faulty or Damaged Goods

We’re sorry if you’ve received a product that is faulty or not in perfect condition. We’ll do our best to resolve the issue as quickly as possible.

Please contact us through our Contact Us section and provide the following information:

Your name
Order number
Product name and product code
A clear photograph showing the fault
A description of the fault

You can find the product name and code on your order confirmation email.

Providing all the requested information when you first contact us will help us process your request as quickly as possible.